F.A.Qs
Explore the most commonly asked questions about AI automation solutions, accompanied by detailed answers.
Your question about AI bot might be right here!
ABOUT THE PRODUCT
What makes AFusion different?
- Effortless AI: From A to Z, we build your automation bot from your process – no in-house IT team is required.
- Tailored for You: Like your AI bot, each business is unique. Our automation solution is crafted to meet your specific needs and deliver the best results.
- Results First: The bot will only be launched after a successful Proof of Concept, ensuring your satisfaction with its use.
How does the AI learn my business?
At AFusion, we kick off by grasping your workflow. A quick screen recording usually does the trick! Then, we map out the steps for your AI bot to execute.
Can your AI work with my existing systems (Xero, QuickBooks, etc.)?
Certainly! AFusion’s AI seamlessly integrates with a diverse array of systems, including legacy ones.
What's the timeline for getting my AI bot up and running?
Usually, it takes between 4 to 8 weeks, depending on the complexity of your processes. Rest assured, we keep things moving swiftly with our streamlined setup process.
What support do you provide during the setup phase?
We’re here for you every step of the way! We develop your AI bot, furnish all necessary documentation, and train your team on the new workflow’s operation.
What happens in case of an internet outage?
- For Cloud-Hosted (SaaS): If you choose our cloud-based service, the bot won’t process tasks during internet downtime. However, you’ll receive timely email notifications.
- For On-Premise Hosting: If you host the entire solution on your servers, local internet outages won’t disrupt the bot’s work but email notifications won’t be sent. For optimal reliability, cloud hosting is recommended.
Can I host the AI solution on my servers?
Sure you can! Here are the minimum requirements:
- Operating System: CentOS
- CPU: 2 GHz
- RAM: 8 GB
- Storage: 128 GB
- Docker
Is AI automation suitable for every business?
- Low-Volume Processes: If your business deals with minimal paperwork or repetitive tasks, the time and cost of implementing AI may not be justified.
- Highly Skilled Workforce: If your team excels at handling complex tasks and inquiries with precision, automation might not yield a significant efficiency boost.
- Rapidly Changing Processes: If your business frequently undergoes workflow or procedure changes, the adaptability of human decision-making may be more suitable in the short term.
COMPANY & EXPERIENCE
Can I see examples of how you've helped similar businesses?
Yes! We’ve got case studies from various sectors like F&B, Banking, Insurance, and Real Estate.
How long has AFusion been providing AI solutions?
Boasting 16 years of IT sector expertise, we hold a strong track record. Our dedication lies in aiding businesses to streamline operations using advanced AI. We’re very confident that if you’re unsatisfied with the POC, we’ll refund your deposit, ensuring a successful implementation.
What sets AFusion apart?
We simplify AI automation. No project managers, developers, or internal expertise required. Just show us your process, and we handle the rest.
SECURITY & RELIABILITY
How do you protect my financial data?
Your data security is paramount to us. We employ robust encryption techniques and store your financial data on your secure servers, ensuring its safety.
How do you mitigate downtime?
Our system is meticulously crafted for maximum reliability. Your AI processes operate across multiple servers, ensuring uninterrupted functionality. Moreover, we implement proactive monitoring to swiftly address any potential issues.
Can you provide more details on your reliability measures?
We employ advanced technologies such as Kubernetes to oversee your AI solution. This ensures that if an issue arises on one server, your processes seamlessly transition to another, mitigating downtime.
Does your AI solution comply with ISO 27001 standards?
Yes! We strictly adhere to the stringent security standards outlined in ISO 27001, ensuring your peace of mind.
PRICING
What's your pricing model?
We charge an upfront setup fee for customizing your AI bot and a monthly fee for its ongoing operation. Hosting is optional, we’re flexible to work with your existing cloud or in-house servers. Clients typically save over 50% of their current costs and experience higher accuracy. Additionally, staff report increased satisfaction as they are freed from repetitive tasks.
Do you offer a free trial or demo?
Although we don’t provide a generic trial, we offer videos demonstrating examples of how automation works.
What potential savings can I expect?
Many of our clients experience savings of 30% or more, particularly from the second year onward. Companies dealing with high-volume paperwork (2,000 invoices monthly) typically observe the most substantial savings.
Are there any hidden costs?
Absolutely not! We believe in full transparency. Your quote will clearly outline all costs, including setup and ongoing maintenance.
POST-IMPLEMENTATION
My team already handles these tasks. How does your AI fit in?
Our AI seamlessly complements your staff, enhancing efficiency and accuracy, thus freeing up their time for higher-value tasks.
What if I need to modify my processes later?
We recognize that businesses evolve. Our AI solution is adaptable, allowing us to easily accommodate changes in your workflow. Any adjustments will incur additional fees, which will be quoted separately for your approval. Simply open a support ticket, and we’ll take care of the rest.
What happens if the AI bot encounters an error?
You’ll promptly receive email and SMS notifications for swift resolution. You can designate up to 3 individuals to receive these alerts.
More questions about our AI bot solution?
Email us directly at sales@afusion.ai
We’re here to help!
Email: sales@afusion.ai
Address: 55-57 Bau Cat 4, Ward 14, Tan Binh, HCMC, Vietnam